Terms of Service

Effective date: November 8, 2026

> > UPDATE 2026-11-10 — 12-month plan (setup-fee installment) language added throughout "Fees and billing," following Joe’s 2026-11-10 decision. TIMING DECIDED by Joe the same day: HOLD — publish as Revision 2 with the sign-up wizard launch (January 1, 2027), when the plan can first be chosen. The live page stays at Revision 1 until then.

These terms are an agreement between MotoClub Sites LLC ("MotoClub Sites," "we," "us") and the club or chapter that signs up for our service (the "club," "you"). By signing up and using the service, the club agrees to these terms, our Privacy Policy, and our Acceptable Use Policy.

The service

MotoClub Sites provides a hosted website for your club: member roster management, an event calendar with sign-ups, photo galleries, documents, newsletters, meeting minutes, email notifications, and optional text messaging, as described on our main website. Your club’s site is hosted on our platform, either on a motoclubsites.com subdomain or on your club’s own domain if you point it to us.

We may improve and change features over time. If we ever discontinue a feature your club relies on, we will give reasonable notice on the club’s site, by email and by notification in the customer portal.

Your club’s responsibilities

• Your content. Your club is responsible for what it puts on its site — roster data, photos, documents, pages, and messages — and for having the right to use it.
• Accurate member data. Keep roster and contact information reasonably accurate, and remove people who should no longer have member access.
• Messaging consent. Only message members who have consented. Text messages may be sent only to members who have opted in; email and text opt-outs must be honored (our platform enforces text-message opt-outs automatically, and your club must not work around them).
• Accounts. Club administrators are responsible for who they give site access and administrative roles to, and for activity under those accounts.
• Lawful use. Use the service in line with our Acceptable Use Policy and applicable law.

Fees and billing (no hidden surprises)

• Setup fee. A one-time setup fee of $300 applies when your club’s site is created. There are no other hidden setup fees. A club that chooses the 12-month plan (see Subscription) may spread the setup fee over its first ten months instead of paying it all at once.
• Subscription. The subscription is $35 per month, billed monthly through Stripe, or annually at $350 (ten times the monthly fee — two months free) if the club chooses the annual plan. A club may instead choose a 12-month plan, billed monthly: $35 per month for a 12-month term — the two-months-free discount does not apply to this plan — with the $300 setup fee spread over the first ten months at $30 per month, so the monthly charge is $65 for months 1–10 and $35 for months 11–12. How billing runs: the setup fee is invoiced when the application is approved; once it is paid, we build the site; when the site is built, the first subscription payment is invoiced; site login information is delivered once both the setup fee and the first subscription payment are paid. On the 12-month plan, the first month ($65) is paid before the site is built and takes the place of the setup invoice and the first subscription payment; login information is delivered when the site is ready. The subscription period runs from the day the login information is delivered, so a club never pays for time before it has its site.
• Text messaging (optional). Text messaging carries a one-time $20 setup fee (it covers regulatory filings we must complete), then $5 per month starting when texting is activated. Approval of a club’s text-messaging registration may take up to two weeks. Individual texts are billed from a prepaid balance at 2 cents per message segment; top-ups are a minimum of $20; if the balance reaches zero, sending pauses until the club adds funds. Unused prepaid balance is refundable if a club cancels. The club is wholly responsible for the text messages sent from its number — the group messages its officers send and the event notifications its own settings produce — and for the charges they draw from the prepaid balance. MotoClub Sites never sends its own messages from a club’s number, and a club’s balance is never charged for a message from us. The club’s number can also receive texts: anyone who has the number can send a text to it, and we cannot control who sends texts to a club’s number. Receiving a text costs the club nothing — the prepaid balance is charged only for texts the club sends. A reply of STOP from any phone stops texts to that phone automatically. If a club’s number is flooded with inbound spam or other abusive traffic, we may temporarily pause texting on that number while we work to stop it; the club will be notified, and its site and other services are not affected.
• Emergency restores. If a club asks us to perform an emergency restore of its site, the charge is $50 for the first restore in a calendar month and $100 for each additional restore that month. Restores made necessary by a fault in our platform are always free. This applies whether we restore just your club’s site or the entire platform: a restore returns a site to the moment that backup was taken, so anything added after it is lost — and for security, every password is reset, so all members will need to set a new password before they can sign in again.
• Payment method. Payments are processed by Stripe. We do not see or store card numbers.
• Non-payment. If a payment fails, we will notify the club’s billing contact. If payment is still outstanding 14 days after the failed charge, the site is suspended. Member data is retained for 90 days after termination and then deleted. The same 14 days applies before delivery: if the setup invoice or the first subscription invoice is unpaid 14 days after it is sent, the application lapses and any held build is discarded (the setup fee, once work has begun, is not refunded). On the 12-month plan, if service ends for non-payment, any unpaid part of the setup fee becomes due at once.
• Cancellation and refunds. A club may cancel at any time; cancellation takes effect at the end of the paid period and the site stays live until then. Monthly subscription payments are not prorated or refunded. Annual plan payments are refunded pro-rata for unused whole months on cancellation. On the 12-month plan, amounts already paid are not refunded, and any unpaid part of the setup fee becomes due at once when the club cancels — ending the plan early does not reduce the setup fee. The setup fee is refundable until site work begins and non-refundable after that. Unused prepaid text-message balance is refunded on cancellation. If a club disputes a charge through its bank (a chargeback) instead of contacting us, the site is paused until the dispute is resolved — clubs are asked to contact support@motoclubsites.com first so we can make it right.

Support is provided by email at support@motoclubsites.com, and we respond to every support email no later than one business day after receipt. Billing questions go to billing@motoclubsites.com. Our help guide and training materials answer most everyday questions.

Suspension and termination

We may suspend a club’s site, or pause a single feature such as text messaging, if the club does not pay, violates the Acceptable Use Policy, or uses the service in a way that creates legal or security risk for us or others. Where the situation allows, we will warn the club first and give a chance to fix the problem; serious abuse (for example, texting people who never opted in) can be paused immediately to protect the messaging program for every club.

Suspension authority follows whoever pays for the site: the platform administrator can always suspend or reinstate a site. Where a parent organization pays for a chapter’s site, that organization’s administrator may suspend or reinstate that chapter’s site, but cannot lift a suspension imposed by the platform.

Either side may end the service: a club may cancel by email to billing@motoclubsites.com. On termination, the club may request an export of its data as described in the Privacy Policy.

Your texting number

If your club uses text messaging, we obtain a toll-free number for your club and hold it on our messaging account; your club has the exclusive use of that number while its texting service is active.

If your club’s service ends and its account is in good standing, the club may take its number with it. Email billing@motoclubsites.com within 30 days after the service ends, and we will cooperate with transferring (porting) the number to the club’s new provider at no charge from us. The transfer moves the number only: text-messaging registration does not transfer with it, so the club’s new provider must complete its own registration for the club — which may take up to two weeks — and texting will not work on the number until that registration is approved. Any unused prepaid text-message balance is refunded under the cancellation terms above; balances do not transfer with a number.

If we do not receive a transfer request within those 30 days, the number is released and may be reassigned, and we cannot recover it.

Your data

Club sites are backed up nightly, and clubs can download a package of their own club’s data. The member information on a club’s site is the club’s records; we process it only to run the service, as described in the Privacy Policy.

Security

• Your club’s data is accessed only to operate, support, secure, and back up the service. Passwords are stored only as secure one-way hashes — we cannot see or recover anyone’s password.
• All club sites are served over encrypted (HTTPS) connections. Site administrators and platform administrators sign in with authenticator-app two-factor authentication.
• Sites are backed up nightly. Backups are stored encrypted on the server for 7 days, and an additional encrypted copy is kept off-site for 30 days. Restoring from a backup resets every password (see Emergency restores).
• Our hosting provider (Namecheap) provides server-level security and firewall protection, and we keep the platform software patched and up to date.
• If a security incident exposes your club’s data, we will notify your club’s primary contact and site administrators promptly.
• We will never ask for your password by email, text, or phone.
• If your club’s site administrator leaves or becomes unavailable, we can assign a new one at the request of the club’s primary contact, after verifying the request.

Disclaimers and liability

The service is provided "as is." We work hard to keep sites up, backed up, and secure, but we do not guarantee uninterrupted service, and we are not responsible for a club’s content, its events, or its members' actions.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania. Any dispute arising under these terms will be brought in the state courts of Lehigh County, Pennsylvania, or the U.S. District Court for the Eastern District of Pennsylvania, and the club agrees to the venue and jurisdiction of those courts.

Trademarks

MotoClub Sites LLC and its logo are trademarks of MotoClub Sites LLC. This website is not affiliated with, endorsed by, or sponsored by any other companies or its affiliates unless noted. All copyrighted materials, trademarks, and registered trademarks are the property of their respective owners.

(This statement also appears in the footer of our websites.)

Changes to these terms

If we change these terms in a meaningful way, we will post the new version here and notify club administrators by email and through the customer portal. Continued use of the service after a change takes effect means the club accepts the updated terms.

Contact: MotoClub Sites LLC, 132 S 8th St #1010, Allentown, PA 18101 — support@motoclubsites.com · billing@motoclubsites.com

Last updated: November 8, 2026