Refund & Chargeback Policy

Effective date: November 8, 2026

Questions about a charge? Email support@motoclubsites.com — we respond within one business day. Billing questions: billing@motoclubsites.com.

> UPDATE 2026-11-10 — 12-month plan (setup-fee installment) rule added, following Joe’s 2026-11-10 decision. TIMING DECIDED by Joe the same day: HOLD — publish as Revision 2 with the sign-up wizard launch (January 1, 2027). The live page stays at Revision 1 until then.

Billing flow

Setup fee is invoiced immediately on application approval. Once the setup payment is received, the delivery clock starts — we build the site. When the site is built, the first monthly or annual subscription charge is submitted. No site login information is delivered until both invoices are paid. The subscription period runs from the day login information is delivered (handover), so the club loses no paid time while paying. On the 12-month plan, the first month — the first subscription month plus the first $30 setup installment, $65 in all — is paid before the site is built, and login information is delivered when the site is ready; the term runs from that delivery day.

The Rules (plain and simple)

• Setup fee ($300): refundable in full until site work begins; non-refundable once work has started — it pays for labor already performed.
• Monthly subscription: no prorated refunds. Cancellation takes effect at the end of the paid period; the site stays live until then.
• Annual subscription: $350 a year (ten times the monthly fee — two months free). On cancellation, unused whole months are refunded pro-rata.
• 12-month plan (billed monthly): $35 a month for a 12-month term — no two-months-free discount — with the $300 setup fee spread over the first ten months at $30 a month: $65 a month for months 1–10, then $35 a month for months 11–12. Cancellation takes effect at the end of the paid period; payments already made are not refunded, and any unpaid part of the setup fee becomes due at once. The setup fee is the same $300 either way — spreading it does not reduce it.
• SMS prepaid balance: unused balance is refunded when a club cancels.
• SMS $20 setup fee and $5/month messaging fee: treated like the site setup fee and subscription respectively.
• Emergency restores: charges stand once the restore is performed; restores caused by a platform fault are always free.
• Failed payments: billing contact is notified; if still unpaid 14 days after the failed charge, the site is suspended. Member data is retained 90 days after termination, then deleted.
• One 14-day rule everywhere: the same 14 days applies pre-delivery — setup invoice unpaid at 14 days → application lapses, nothing built; first subscription invoice unpaid at 14 days after the build → held build discarded and application closed (setup fee non-refundable once work began).
• Chargebacks: if a club disputes a charge through its bank instead of contacting us, the site is paused until the dispute resolves. Clubs are asked to contact support first. Stripe dispute fee (currently $15 per dispute, win or lose) is a platform cost of doing business — not passed to the club under this policy.

Last updated: November 8, 2026