Support

Get help

Email us at support@motoclubsites.com — we respond to every support email no later than one business day after we receive it. Billing questions go to billing@motoclubsites.com.

If you’re a member of a club on MotoClub Sites, your club’s site administrators can help with most day-to-day questions on your club’s site — and club officers can always email us directly.

Frequently asked questions

How much does a site cost?
$300 one-time setup, then $35 per month — or $350 a year, which is two months free. Optional text messaging is $20 to set up, $5 a month, and 2 cents per text segment from a prepaid balance. No hidden fees.

How long until our site is ready?
Applying takes under ten minutes, and most applications are approved the same business day. Once both invoices are paid, your finished site and login information are delivered within one business day of the funds reaching us.

Can we use our own domain?
Yes — your site can live on your club’s own domain, and your club keeps ownership of it. We’ll walk you through pointing it at the platform.

How does text messaging work?
We register a toll-free number for your club and hold it on our messaging account; your club has exclusive use of it while texting is active. Members opt in on their profile, and officers’ group messages and event notifications go out from that number. It’s a real two-way number: anyone who has it can text it, replies come back to the club, and a reply of STOP from any phone stops texts to that phone automatically. If you ever leave in good standing, you can take the number with you — see Your texting number in the Terms.

Do you track our members?
No. Club websites use only the cookies needed to run the site — no advertising, analytics, or tracking cookies, ever. Our Cookie Policy spells it out.

What if something goes horribly wrong and we run the site off the road and we need a restore?
Every site is backed up nightly. An emergency restore is $50 for the first in a calendar month and $100 for each additional one that month — and always free when the problem was our fault.

If we leave, do we keep our data?
Yes. We will never hold your information hostage: you can export your club’s data, and departed clubs’ copies are kept for 90 days after service ends, then deleted.

Looking for the details? The Knowledge Base collects our guides and policies in one place.