MotoClub Sites LLC (“MotoClub Sites,” “we,” “us”) provides hosted websites for motorcycle clubs, riding clubs, and chapters. This policy explains what information we collect, why we collect it, and the choices you have. It covers our main website (motoclubsites.com) and the club websites we host.
Contact us: MotoClub Sites LLC, 132 S 8th St #1010, Allentown, PA 18101 — support@motoclubsites.com. We answer support emails no later than one business day after we receive it.
What we collect
Club and account information. When a club signs up, we collect the club’s name and contact details, the names and email addresses of the people who administer the club’s site, and billing contact information. Payment is processed by Stripe; we never see or store your payment card number.
Demo requests. When you request a demo, we record the details you submit (your name, club name and type, and your email address if you provide one), kept to provide and improve the demo. We never use demo requests to send marketing or follow-up email. If you ask us to invite someone else to try a demo, we use that person’s name and email address only to send the single invitation and to run their demo; they are never added to a list and are never contacted again.
Member information a club puts on its site. Each club manages its own roster. Depending on what a club uses, that can include member names, email addresses, phone numbers, membership dates and status, photos, and emergency contact details. This information belongs to the club’s records. We store and process it only to keep the club’s website running.
Emergency contact information is visible only to the roles a club’s own settings allow (for example, road captains, site administrators, and roster editors). Ordinary members do not see other members’ emergency contacts.
Text messaging information. If a member chooses to receive club text messages, we record the member’s mobile number and the date and time they opted in. We also keep records of texts sent, delivery results, and opt-outs.
Email and activity logs. We keep logs of email and texts the platform sends (recipient, time, subject or type, delivery status) so clubs can confirm what was sent, and we can troubleshoot problems and prevent abuse.
Technical information. Our servers automatically record standard technical data such as IP addresses, browser type, and pages requested, for security and operation of the service.
How we use information
We use the information above to:
- Provide, operate, and secure the club websites;
- Send the email and text messages clubs direct us to send (event notices, reminders, newsletters, and similar club communications);
- Process subscriptions and other payments through Stripe;
- Respond to support requests;
- Detect and prevent spam, fraud, and abuse;
- Meet our legal obligations.
We do not sell personal information. We do not share phone numbers or text-messaging consent records with third parties for marketing. We share information only with the service providers listed below, and only as needed to run the service, or when required by law.
Text messaging (SMS) program
Clubs using MotoClub Sites can send text messages about club events and club business — for example, ride and meeting announcements, schedule changes and cancellations, event reminders, and messages from club officers.
- Opt-in: A member receives texts only if they turn on text messages in their own member profile. We record that consent, with its date and time, and the member can turn it off at any time in the same place. Depending on the club, we may send an initial confirmation text when a member opts in.
- Frequency: Message frequency varies, based on the club’s activity and the member’s notification settings.
- Cost: Message and data rates may apply, depending on the member’s mobile plan.
- Opt-out: Reply STOP to any text to stop receiving texts. Reply HELP for help. Opt-outs are honored automatically.
- We never sell or share numbers except with the messaging provider that delivers the texts.
- No mobile information will be sold or shared with third parties for promotional or marketing purposes.
Service providers we use
We rely on a small number of companies to run the service:
| Provider | What they do for us |
|---|---|
| Amazon SES (Amazon Web Services) | Delivers email |
| Telnyx | Delivers text messages |
| Stripe | Processes payments |
| Namecheap | Hosts our servers |
| Google Analytics (Google) | Measures visits to this main website only — never a club’s website |
Each provider receives only the information it needs to do its job (for example, an email address and message for delivery, or a mobile number and text).
Cookies
We use only the cookies needed to run the sites — a sign-in session cookie and a preference cookie that remembers a display choice. We do not use advertising cookies. On this main MotoClub Sites website only — never on a club’s website — we use Google Analytics to understand how visitors find and use the site, and it sets its own measurement cookies. Our separate Cookie Policy has the details.
Backups, exports, and deletion
Club sites are backed up nightly. Clubs can also download a package of their own club’s data from their site administration. If a club leaves the service, the club may request an export of its data; we delete remaining copies 90 days after the service ends, except for records we must keep for legal, tax, or security reasons and backup copies that age out in the normal backup cycle.
Individuals who want their information corrected or removed from a club’s roster should contact their club first — the club controls its roster. If the club does not resolve it, contact us at support@motoclubsites.com, and we will help.
Security
Roles control access to member information; we store passwords only as secure hashes, and we encrypt connections to our sites. No system is perfectly secure, but we work to protect the information in our care and to limit access to those who need it.
Children
MotoClub Sites accounts are for adults — you must be 18 or older to hold an account. Club websites are intended for a club’s adult members and visitors. We do not knowingly collect personal information from children under 13, and if we learn that we have, we will delete it.
Changes to this policy
If we change this policy in a meaningful way, we will post the updated version on this page, update the effective date, and email a notice of the change to each club’s billing contact. Minor corrections that do not change what this policy says do not require a notice.
Last updated: November 9, 2026